We take pride in providing fresh, high-quality flowers to our customers and want to ensure that you are completely satisfied with your purchase. Please review our return and exchange policy below:
Eligibility for Returns:
- Returns are accepted within 7 days of delivery.
- If you receive damaged, defective, or incorrect flowers, please contact us immediately to initiate the return process.
Conditions for Returns:
- Flowers must be unused, unaltered, and in the same condition as delivered.
- Due to the perishable nature of flowers, returns are only accepted if there is an issue with the product itself (e.g., quality concerns or delivery errors).
Non-Returnable Items:
- Non-perishable and custom-made items (e.g., vases or accessories) are non-returnable unless they are defective or damaged upon arrival.
Exchange Policy:
- Exchanges are available for damaged or incorrect items only.
- If you wish to exchange an item, please contact us within 7 days of delivery with your order number and clear photos of the item.
- Once approved, we will arrange for a replacement product to be sent to you.
Return & Exchange Process:
- To start a return or exchange, please visit our Contact Us page and provide:
- Your order number
- A description of the issue
- Photos of the product, if applicable
- Our support team will guide you through the next steps.
Shipping Costs:
- Return shipping is the customer’s responsibility, unless the return/exchange is due to an error on our part (e.g., wrong or damaged item sent).
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