We strive to provide the best customer experience and satisfaction. If you’re not completely happy with your order, please review our refund policy below:
- Eligibility for Refunds: Refunds are granted only for orders that were delivered damaged or incorrect. If you received flowers that do not match your order or are in poor condition, please contact us within 7 days of receiving your order to request a refund.
- Refund Process: To request a refund, please visit our Contact Us page and provide your order details, including the order number, issue description, and any supporting photos. Our team will investigate and process your request accordingly.
- Processing Time: Once your refund request is approved, it may take 7-10 business days for the refund to be processed and reflected in your payment method.
- Shipping Costs: Shipping charges are non-refundable. The customer is responsible for any shipping fees incurred during the return process.
Refunds will be issued to the original payment method. If the payment method is no longer available or the refund cannot be processed, we will contact you to resolve the issue.
English